Refund policy

30-Day Satisfaction Guarantee

We want you to love your Lucaria Neck Ritual. If you're not satisfied for any reason, contact us within 30 days of delivery at support@lucaria.co with your order number, and we'll make it right.

Damaged or defective items: If your item arrives damaged or stops working within 30 days, email us a photo or short video and we'll send a replacement or a full refund.

Refunds: Approved refunds are issued to your original payment method within 5–10 business days.

Questions? Email support@lucaria.co and we'll get back to you within 1–2 business days.